Terms of Service

You must be at least 13 years old to use AlertForge, and 18 or older (or the age of majority in your jurisdiction) to make any payment. If you use the service on behalf of an entity, you represent that you have authority to bind that entity. If you are under the age of majority, your parent or guardian must agree to these Terms and supervise your use.

AlertForge provides AI-assisted tools for style sheets, stream scenes, overlays, alerts, panels, emotes, badges, transparent videos and other digital assets. Available features, credit costs, formats and plan entitlements are described in the product and at purchase. Examples illustrate possible results, not a promise of an identical output.

AI generation is probabilistic. Outputs may contain visual, text, animation or consistency errors, and a prompt, edit or regeneration can produce a different result each time. Review your previews and check compatibility with your streaming software before use. We do not promise a particular creative result, audience growth, revenue or platform approval. These limitations do not exclude the consumer guarantees described in Section 5.

New viewer-funded alert purchases are no longer offered. References below to Viewer Alerts apply only to past purchases and their delivery, access, payment, and support obligations.

You must provide accurate account information, keep credentials secure, and are responsible for all activity under your account. You may not share your account, impersonate another person, or reserve slugs you do not intend to use. We may suspend or terminate accounts that violate these Terms, Stripe's policies, Twitch's policies, or applicable law.

Do not create multiple accounts to repeatedly claim signup credits, evade a purchase requirement or circumvent a suspension. Free or promotional credits are subject to their stated eligibility rules and are not a promise that every paid feature is available.

When a viewer pays to generate an alert for a streamer, the payment is processed by Stripe as a direct charge to a Stripe Connect account owned by the streamer. AlertForge acts as a facilitator and collects a platform fee per transaction (disclosed at checkout, currently $0.75 flat plus 10% of the alert amount). The streamer is the merchant of record for the remaining amount paid to them.

Viewers do not need an AlertForge account. A valid email is required at checkout so we can send an access link to manage, view, and fire the alert. The access link functions as a magic-link login that is valid across devices until revoked or rotated.

5.1 Prices and payment

Review the amount, currency, taxes, credit allowance, billing interval and purchase type shown at checkout before confirming payment. Payments are processed by Stripe. A one-time credit pack is a single purchase; a subscription is a recurring purchase. Selecting an annual subscription means paying for the annual term, even if its price is also presented as a monthly equivalent. You must be authorised to use the payment method you provide.

5.2 Subscriptions, renewals and cancellation

Subscriptions renew automatically at the billing interval and price disclosed at checkout until cancelled. Cancel before your next renewal through Billing and the subscription management portal. Check the cancellation confirmation for the effective date and keep it for your records. If you cannot access cancellation, contact support promptly. Stopping use of AlertForge or deleting your project does not cancel a subscription.

Cancellation stops future renewal charges; it does not reverse a charge already made. Subject to your statutory rights, we do not refund or prorate an unused portion of a paid billing period, an unused credit allowance, or a renewal you forgot to cancel. Plan changes, any adjustment charges and their effective dates are shown before confirmation.

5.3 Credits and generation

Credits are an account allowance to use eligible AlertForge features, not money, a deposit or a cash balance. They cannot be transferred, resold or redeemed for cash, except where required by law. Purchased one-time credits do not expire. Subscription and promotional allowances follow the terms displayed for that plan or offer.

Generation, animation, edits and regeneration may each consume credits at the cost shown for that action. A completed generation uses computing resources even if you decide not to download, publish or use the result. Deleting a project, changing your prompt or choosing another style does not undo a completed generation charge.

5.4 Purchases covered by this policy

Subject to Section 5.5, no voluntary refund is provided because you purchased by mistake, changed your mind, no longer need the service, left credits unused, did not use the service during a billing period, or dislike an otherwise conforming AI-generated result. A request to cancel a subscription is separate from a request for a refund.

5.5 Rights that cannot be excluded

Nothing in these Terms excludes, restricts or modifies a consumer guarantee, statutory right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law. Where applicable law gives you a right to a refund, cancellation, repair, replacement, repeat service or other remedy, we will honour that right. This section takes priority over every no-refund statement in these Terms.

Digital delivery alone does not remove a statutory withdrawal or cancellation right. Where the law requires separate express consent or acknowledgement before such a right can be lost, these Terms do not replace that requirement.

5.6 Failed jobs and billing errors

Report duplicate or unauthorised charges, missing purchased credits, failed delivery or a generation that cannot be completed to support. We will investigate and correct verified billing or delivery errors. Retries or restored creation credits are service remedies, not cash refunds, and do not replace any monetary refund or other remedy required by law. Do not send full card details or passwords. Include your account email and receipt, project or transaction ID where available.

5.7 Past Viewer Alerts

For Viewer Alerts, a declined prompt can be revised and retried at no extra charge. The streamer is the merchant of record, and AlertForge will help coordinate delivery or payment issues with the streamer and Stripe. Once an alert has been supplied or fired, we do not offer a voluntary change-of-mind refund, but your non-excludable statutory rights still apply.

Contact [email protected] promptly and include the account email plus any relevant project, render, tip, receipt, or transaction ID. We may ask for information reasonably needed to investigate. Contacting us does not reduce any time limit or payment-dispute right that applies under law.

Prompts, uploads and generated content, including past Viewer Alerts, must be PG and non-infringing. You may not submit prompts that:

• Defame, harass or unlawfully impersonate real people, or use their likeness without necessary rights or permission;
• Contain slurs, harassment, threats, sexual content, graphic violence, or illegal acts;
• Infringe trademarks, copyrights, rights of publicity, or privacy rights;
• Attempt to circumvent our moderation (encoded text, typo-workarounds, prompt injection);
• Impersonate AlertForge, the streamer, a sponsor, or a platform (e.g. Twitch).

AlertForge and our AI providers may reject any prompt. A rejection does not imply the prompt is unlawful — only that we decline to render it. Repeated violations may result in account or viewer access being suspended across the platform.

Streamers with past viewer purchases agree to: (i) complete Stripe Connect onboarding honestly and keep KYC information current; (ii) not coerce viewers into sending alerts containing disallowed content; (iii) honor the fire-on-live mechanic and not stage fake live states; (iv) comply with Twitch's Terms and the requirements of any other platform where the overlay is used; (v) handle applicable taxes on amounts received. Streamers are solely responsible for tax obligations on amounts paid to them through Stripe Connect.

You retain ownership of the text prompts and names you submit, and of any uploaded media you contribute. You grant AlertForge a worldwide, non-exclusive, royalty-free license to host, reproduce, process, transmit, and display that content and any AI-generated output derived from it, solely to operate, secure, and improve the service. You must have the necessary rights and permissions for anything you upload or request. For Viewer Alerts, you also grant the streamer a non-exclusive license to play back the generated alert on their stream in perpetuity.

Subject to your purchase entitlements and applicable third-party rights, you may use generated assets supplied to you for personal and commercial streaming projects. To the extent AlertForge holds transferable rights in those outputs, we assign those rights to you. AI outputs may not be unique or eligible for copyright protection, and we do not guarantee exclusive rights or clearance of a third party's intellectual property.

You may not use AlertForge to: violate any law, infringe intellectual property or privacy rights, transmit malware, probe or breach security, scrape the service, evade rate limits, submit content that violates Section 6, resell the service without written permission, or interfere with any other user's use of the service. We may suspend accounts or invalidate viewer access tokens for violations.

AlertForge integrates with Stripe (payments + Connect payouts), Twitch (OAuth + EventSub for live-status), AI video providers, storage providers, and email-delivery providers. Your use of those integrations is also subject to their terms. We are not responsible for the availability or actions of any third party.

AlertForge software, branding, and platform content are protected by intellectual property laws. You may not reverse engineer, copy, resell, or reproduce the service except as permitted by law.

We may modify, suspend, or discontinue any part of the service at any time, including available generation models and features. We will give reasonable notice of material changes where practical and any notice required by law. Price changes will not alter a completed purchase and will be disclosed before a future renewal to which they apply. We do not guarantee uninterrupted availability. Changes to the service do not remove remedies owed for an existing paid purchase.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. TO THE FULLEST EXTENT PERMITTED BY LAW, ALERTFORGE'S AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (A) $100 USD AND (B) THE AMOUNT YOU PAID TO ALERTFORGE IN THE 12 MONTHS BEFORE THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUES, DATA, OR GOODWILL.

Nothing in these Terms excludes, restricts, or modifies any liability, consumer guarantee, right, or remedy that cannot lawfully be excluded or limited.

You agree to defend, indemnify, and hold AlertForge harmless from any claim arising from your content, your violation of these Terms, or your violation of any law or third-party right.

You may stop using the service at any time. We may suspend or terminate access for policy violations, abuse, fraud or legal obligations. A genuine billing complaint or lawful payment dispute does not by itself waive your rights. Closing an account does not create a voluntary refund entitlement. Upon termination, your right to access the service ends; any use rights already granted for lawfully supplied assets remain subject to these Terms. Sections that by their nature should survive (including sections 8, 11, 13, 14, 15, 16) will survive.

AlertForge operates in Australia. These Terms are governed by applicable Australian law. Disputes may be brought before an Australian court with jurisdiction, subject to any mandatory consumer protections or rights to bring a claim in your place of residence. Contact support to help us investigate a dispute; this does not require you to give up a statutory remedy, a payment-dispute right or access to a court or regulator.

We may update these Terms from time to time. The “Last updated” date at the top of this page identifies the latest revision. We will give notice of material changes and obtain consent where required by law. Revised purchase terms apply to purchases or renewals made after the applicable effective date; they do not retrospectively remove rights attached to an earlier payment. If you do not agree to a change, stop using the service and cancel any subscription before its next renewal.

If a provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law. A failure to enforce a provision on one occasion does not waive the right to enforce it later.

Questions about these Terms or the service: [email protected]